Terms and conditions

These terms of business are to protect and clarify the legal rights of our customers as well as the company.

Definitions

This website, found under the www.raptureandwright.co.uk URL, is operated by Rapt Limited (trading as Rapture & Wright) and references to “we”, “us”, “our” and “the company” shall be deemed to be referenced to Rapt Limited (trading as Rapture & Wright). References to “you”, “your” “customer” and “client” shall be deemed to be referenced to the person or company placing an order.

Please read through these terms and conditions carefully before placing your order. By using this website and/or placing an order with us, you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has entered our dispatching process, we will not be able to make any changes.

Handmade Products

Our products are made by humans and not machines, small imperfections / differences in shape, size and colour can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. They will never affect the overall aesthetic of the product and its ability for use as intended.

It is the customers or their agent’s responsibility to check that they have received the correct design and colour before altering the product or handing it to any third party for processing. Mistakes in labelling can happen. Once cut or handed onto a third party we cannot accept responsibility for any errors which occasionally do occur.

Ordering Procedure

All orders are dealt with on an individual basis. We are unable to supply any goods on a sale or return basis and all orders are accepted on receipt of full payment by pro forma. We accept Visa and MasterCard although there is a 2.5% additional payment charge to use this service. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

The majority of our items are handmade and while the colour matching and reproduction is a close representation, every run is individual and variations in actual goods may occur. We cannot accept any responsibility for these minor variations. Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns, which are not weaving faults and therefore not considered faults by us as a company.

Cancelling an order

Whilst every effort will be made to accept the cancellation this can only happen if the cancellation is made prior to any cutting or printing of fabric and/or wallpaper. If cutting or production has begun then a 50% deposit will be kept.

For bespoke products, cancellation is not possible if the product has already gone into production.

All cancellations should be made in writing.

Returns

Returns cannot be accepted unless by prior agreement.

All faults or damages must be reported within 7 days of receipt of delivery.

Unauthorised returns will not be credited to the customer’s account.

Returns of bespoke fabrics, wallpapers, furniture and soft furnishings such as cushions, blinds and curtains will only be accepted where products are found to be faulty or damaged on receipt of products.

Fit for Purpose; the customer must satisfy themselves that any product supplied by the Company is fit for purpose for which the customer purchases it for.

Information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Accuracy of Content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices are correct at the time of publishing. The total cost of your order will be set out in the payment options of this website or within your pro-forma invoice. While the colour reproduction is a close representation, products may vary from the images shown and can be dependent on screen colour calibration.

Shipping

A quotation for shipping, outside the UK mainland, can be provided prior to ordering and must be agreed in writing before we can accept your order.

Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

If you would like us to calculate international shipping charges for you prior to ordering then please email, info@raptureandwright.co.uk

Delivery Charges

Mainland United Kingdom excluding the Scottish Highlands (Ireland, Northern Ireland, Channel Islands, Scilly Isles, Isle of Man and any off shore islands are not included in the UK Mainland.) For all UK Mainland orders there is a delivery charge of £13·00 plus Vat. This may be subject to change but will be detailed on your pro forma invoice.

All parcels must be signed for on delivery.

Complaints Procedure

Please note, any damages to your order must be notified to us within 72 hours of receipt via email or writing. Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately. Any seconds items, made to order items or cut lengths of fabrics are not returnable and cannot be refunded. Please note that the postage and packing charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders. This does not affect your statutory rights. If you would like to contact a member of our customer service team please do so as below:

Tel: 00 44 (0) 1608 652 442
Email: info@raptureandwright.co.uk

Contract

When buying through the website the contract entered in to is legally binding.

Privacy Policy

At Rapture and Wright we are committed to maintaining your privacy. Our privacy policy can be viewed below. If we make changes to this policy, we will notify you by updating the statement on our website.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Rapt Ltd trading as Rapture & Wright. Any use of this website or its contents, including copying or storing of information in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Your statutory rights are not affected by any of the above terms and conditions.

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