Terms & Conditions
These terms of business are to protect and clarify the legal rights of our customers as well as the company.
Definitions
This website, found under the raptureandwright.co.uk URL is operated by Rapt Limited (trading as Rapture & Wright) and references to “we”, “us”, “our” and “the company” shall be deemed to be referenced to Rapt Limited (trading as Rapture & Wright). References to “you”, “your” “customer” and “client” shall be deemed to be referenced to the person or company placing an order.
Please read through these terms and conditions carefully before placing your order. By using this website and/or placing an order with us, you agree to be bound by the terms and conditions set out below. Please also read our privacy policy regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has entered our dispatching process, we will not be able to make any changes.
Handmade Products
Our products are made by humans and not machines, small imperfections/differences in shape, size and colour can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. They will never affect the overall aesthetic of the product and its ability for use as intended. Please ask for Cutting for Approval (CFA) where a colour match is required.
It is the customers or their agent’s responsibility to check that
they have received the correct design, colour and quantity before
altering the product or handing it to any third party for processing.
Mistakes in labelling for dispatch can happen. Once cut or handed onto a
third party we cannot accept responsibility for any errors on our part
which occasionally may occur.
It is the customers responsibility to check that their contractor understands the correct methods of make up or installation. Likewise, where there may be some doubt about the correct pattern direction, it is the customers responsibility to confirm the correct orientation with Rapture & Wright. We can not accept claims for any make up, installation or replacement after the goods have been installed or processed.
No liability will be accepted for changes in appearance, performance or defects of any kind caused to our products, if after purchase, they are treated or processed e.g. flame-proofing or stain repellent.
Ordering Procedure
All orders are dealt with on an individual basis. We are unable to supply any goods on a sale or return basis and all orders are accepted on receipt of full payment by pro forma. We accept Visa and MasterCard payments, we do reserve the right to charge an additional 2.5% payment charge to use this service. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
The majority of our items are handmade and while the colour matching and reproduction are a close representation, every run is individual and variations in actual goods may occur. We cannot accept any responsibility for these minor variations. Please ask for CFA where a colour match is required. Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns, which are not weaving faults and therefore not considered faults by us as a company.
Cancelling an order
Cancellations can only be accepted if received in writing from you
prior to our production or processing of your order. If production has
begun we may accept a cancellation from you but a charge of 50% of the
value of the order will be withheld from any refund made by us.
For bespoke products, cancellation is not possible if the product has already gone into production.
All cancellations must be made in writing.
Returns
All Rapture & Wright fabric and wallpapers are hand printed to order. As with any hand made goods you may notice slight variations of shade within your order. This is not a flaw, it is part of the beauty of the hand printing process that makes each order unique. As everything we produce is made to order, we cannot accept any returns or issue refunds on any goods that are not deemed faulty by us.
If you believe the goods you have received to be faulty, damaged in transit or there is a shortfall on your order quantity, you must notify us within seven days of receipt. Appropriate proof of any quantity shortfall will be required. No claim will be accepted beyond the seven day time limit.
In the event that we deem the goods to be faulty, we are are happy to replace these goods, on a like for like basis, at no charge. The faulty goods must be returned to us within seven days of receipt. The cost of the return of faulty goods will be covered by Rapture & Wright.
Please check colour, design and quantity before cutting or processing your order in any way. We are unable to accept returns if the fabric of wallpaper has been cut or processed in any way. Our liability will be limited to the value of the goods in question only. In no event, will our liability exceed the value of the goods in question.
Deliveries to third parties – where we deliver to a third party on your instruction, it remains your responsibility as the customer to check that the correct fabric or wallpaper has been received before it is processed in any way.
Before returning any faulty goods, please contact us to discuss the returns procedure and confirm that your goods are eligible for return. Please contact a member of our customer
service team
Information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
Accuracy of Content
Every care has been taken in the preparation of the content of this website, in particular, to ensure that the details, descriptions and prices are correct at the time of publishing. The total cost of your order will be set out in the payment options of this website or within your proforma invoice. While the colour reproduction is a close representation, products may vary from the images shown and can be dependent on-screen colour calibration.
Shipping
A quotation for shipping, outside the UK mainland, can be provided prior to ordering and must be agreed in writing before we can accept your order.
There are currently certain countries to which shipping is not possible or is likely to become difficult, if in doubt please ask Rapture & Wright to check with our couriers. If we can not guarantee that delivery will be possible or we have been advised that delivery may not be possible once your order is ready for dispatch we will ask for an alternative delivery address or keep your order for no extra charge until delivery becomes possible.
Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.
If you would like us to calculate international shipping charges for you prior to ordering then please contact a member of our customer service team:
Delivery Charges
Mainland United Kingdom excluding the Scottish Highlands (Republic of Ireland, Northern Ireland, Channel Islands, Scilly Isles, Isle of Man and any offshore islands are not included in the UK Mainland.) For all UK Mainland orders, there is a delivery charge of £15·00 plus VAT (01/06/26). This may be subject to change but will be detailed on your pro forma invoice.
All parcels must be signed for on delivery.
Complaints Procedure
Please note, any damages to your order must be notified to us via email or writing, within 72 hours of receipt. Returned items must be unused
and in their original packaging. If you are unhappy with your purchase
please contact us immediately. Any seconds items, made to order items or cut lengths of fabrics or wallpapers are not returnable and cannot be refunded.
Please note that the postage and packing charge is non-refundable and we
are unable to refund the cost of returning unsuitable items or
cancelled orders. This does not affect your statutory rights. If you
would like to contact a member of our customer service team please do so:
Contract
When buying through the website the contract entered in to is legally binding.
Privacy Policy
At Rapture & Wright, we are committed to maintaining your privacy. Our privacy policy can be viewed below. If we make changes to this policy, we will notify you by updating the statement on our website.
Ownership of rights
All rights, including copyright, in this website, are owned by or licensed to Rapt Ltd trading as Rapture & Wright. Any use of this website or its contents, including copying or storing of information in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
Your statutory rights are not affected by any of the above terms and conditions.